Sometimes it isn’t easy to choose which internet supplier you want to subscribe. It might be more challenging for you if you do not know much about it or what questions you need to ask.
If you are wondering what questions you need to ask your internet service suppliers, you have come to the right place.
Here are five questions you need to ask your internet provider:
#1 Know about the contract
It is essential to know the contract length of any contract. Moreover, ask if there are any incentives if you agree to a long-term contract. Often, these incentives may be less monthly fees or waived fees.
Furthermore, when it is about contracts, it is essential to know the process for early cancellation and how to change your yearly plans to monthly.
#2 Will they provide unlimited data
A lot of internet suppliers limit the data usage for each month. Moreover, not every internet supplier will have data restrictions, but some might have hard or soft data limits.
Furthermore, a soft data limit means you will use your internet once you reach a certain data amount. However, the speed will be slower.
Whereas hard data limit means when you use specific data, they either cut off your internet entirely or charge you extra money.
#3 Do you have to buy your equipment or they will provide
When it comes to internet suppliers, they give you two choices: buying your router or renting a router from the supplier.
If you plan to rent the router from the provider, they might ask for monthly or annual rental fees for the router. This cost will be added to your internet cost.
Moreover, this is an additional benefit for renting the router from the supplier. If there is any issue with the router, they will come and do maintenance of the router. If needed they will replace the router as well.
But if you are buying your router, your supplier won’t service it or replace the router for free.
#4 What to do if there is an issue with the internet connection
There can be internet issues sometimes, which are inevitable. Ask the provider what you can do when there is an issue.
Many suppliers do have an online portal, live chat support, or technical support number. They will try to help you to solve the issue.
Also, it is essential to ask about the customer service and tech support hours.
#5 Installation process
You can install the router on your own but remember, sometimes it is difficult to do so, and you might need a help of an expert. Most internet suppliers have their technicians who will install your router and other equipment.
However, if the provider sends a technician to install the router, additional installation fees might be. Talk about it with your internet supplier before you make a decision.