Over 90% of people read reviews to determine the quality of a local business. Another 95% read reviews before making a purchase. Online reviews can make or break your company’s reputation.
Unfortunately, many businesses don’t know how to get reviews. Without positive reviews, consumers might not trust your business. They might decide to turn to someone else.
Here are five tips that can help you start getting more reviews.
With these tips, you can improve your online reputation and set your business up for success. Start generating positive reviews with these tips today.
1. Improve Your Customer Service
Consumers won’t want to rave about your business online unless you give them a reason to. Before you start asking customers for positive reviews, look at your business.
Look for ways to impress your customers. Make an effort to improve your customer service on and offline. For example, you can add a chatbot to your website to help customers when your doors are closed.
Talk to your employees, too.
Improving your customer service can encourage customers to rave about you. Then, learning how to get more reviews will feel a lot easier.
2. Use a Review Generation Tool
Make life a little easier for yourself. Consider using a review generation tool to gather reviews for you. The tool will automatically request reviews on your behalf.
Otherwise, consider working with an experienced digital marketing agency this year. They can develop a strategy. You can also use this company to get started.
3. Direct People to Your GMB Listing
Take a look at your website. Are you sharing your positive reviews on a dedicated testimonials page? Add a call to action button to the page requesting Google reviews.
Then, direct people to your Google My Business (GMB) listing. Make it easy for them to post reviews about your business.
4. Send Emails
After you help a client, send them an email. Ask them for their thoughts and feedback.
People might actually want to share their thoughts if you give them a chance. They only need the opportunity. Sending an email will help you remain top of mind, too.
Make sure to add a link that sends them straight to your GMB listing.
5. Ask in Person
You don’t have to use fancy tools to start getting online reviews. Instead, learn how to ask customers for reviews in person.
Listen to what people are saying about your business. Prompt them, too. Ask, “how did everything go,” or “how can we improve?”
Then, ask them to share their thoughts on your Google My Business listing.
Learning how to ask can take a little practice. Remain kind, professional, and patient.
You can also add a sign in your shop. Then, use a QR code to direct them straight to the page.
How to Get More Reviews: 5 Tips for 5-Star Ratings
Learning how to get more reviews doesn’t have to feel like a challenge. Instead, give these five tips a try. With these tips, you can start generating positive reviews with ease.
Set your business up for success with these tips!
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