If you’re looking to hire a flooring contractor, there are some things you should look for. These qualities will help ensure you’re getting a quality job.
A professional floor installer will know how to install different types of floors, including hardwoods, vinyl, and tiles. They also have the right tools for the job.
Experience
Experience is critical to an excellent flooring installation. Look for someone or a flooring store that has been in business for a while and has a good track record of success.
Besides, they should be knowledgeable about the type of flooring material you want to be installed. Also, they should have a large group of satisfied customers to provide references.
They should be flexible in scheduling and worksite operations.
The person should respond quickly to phone calls and emails.
Finally, they should be able to provide free flooring cost estimates in time and offer satisfactory answers to your questions.
Experienced contractors also provide warranties on their work. This is a big plus because it shows they stand behind their work.
Reputation
An excellent reputation is a must for any business. It’s what customers believe about your company and drives your bottom line.
A good reputation is built on trust and communication, two traits a professional flooring contractor should have in spades. Check their references and look for a solid portfolio of projects that showcase their abilities.
A top-notch flooring contractor should also have the right equipment and supplies to do the job. It’s also a good idea to verify that they are fully insured. This is an essential precaution because accidents can happen, and you want peace of mind if something goes wrong. A good insurance policy can protect you from a fire or flood.
Insurance
Insurance is a sign of professionalism and a way to make your flooring installation project more affordable. General liability insurance (GL) covers property damage or injuries resulting from work done for a customer.
It also includes products and completed operations components that protect you from unforeseen damage or injury from finished work.
Workers’ compensation is another crucial insurance policy for flooring installers. It covers medical costs and lost wages for employees who are injured on the job.
Other coverages include builders’ risk, which helps cover the loss of damaged materials before they can be used in the flooring process. Inland marine policies cover rented equipment, tools, and supplies while in transit to the work site.
License
A professional flooring contractor understands the nuances of each type of flooring material, and they can help you choose the right floor for your needs and preferences. They also perform quality checks during installation to ensure the work is done correctly and to your satisfaction.
A good flooring installer will also provide warranties on their work and other future services to help you keep your floors looking their best. This can save you money if something goes wrong with your floors.
A license is an official permission or permits from a government agency or other authority to do, use, or own something. It can be obtained by completing an application, passing a test, and establishing a business entity.
Customer Service
Regarding customer service, the best companies know how to turn every interaction into an experience that makes customers want to return. And that means a lot of work and a lot of training.
The customer service department is the front line of your business, so make sure it’s well-staffed and trained to handle a high volume of calls. They should also be available to answer your questions and respond quickly to emails, texts, or live chats.
In addition to these basic skills, customer service representatives should be able to calmly and confidently deal with an agitated or angry customer. Impatience is one of the most common customer service complaints, so team members must understand how to avoid this behavior and soothe an upset client.
