How does your business move its products? If you’re just starting out, you may not have a definitive answer to that question at the moment, but you’ll need one soon—and the answer will likely be a fulfillment service.
Fulfillment services help companies fulfill their orders promptly; a good fulfillment service makes sure that customers get their items quickly and in perfect condition.
If you’re shipping a large number of products, you’ll need a fulfillment company, but be careful—choosing the wrong order fulfillment services can reflect badly on your brand.
The best way to avoid bad fulfillment services is to examine your options carefully. Read on to learn seven questions you should ask a fulfillment service before you hire them.
1. What Services Do They Offer?
Make sure you know the specifics of what to expect from a fulfillment service. Don’t settle for an answer like, “Shipping and support services.” Ask, “What function does support services fulfill?”
Once you know what a company offers, you can assess if they’re the right fulfillment service for your needs.
2. What Are Their Volume Requirements?
An easy way to narrow your search is to check a service’s volume requirements. Many larger warehousing and fulfillment services have higher volume requirements than a small business can meet.
3. How Much Experience Do They Have?
Warehousing and fulfillment services are complicated; you want to make sure the company you hire knows how to handle things properly. The best indicator of that is experience.
Look for a service that has successfully offered these services for a significant amount of time. Make sure they’ve worked with products similar to yours, too.
4. How Do They Handle Growth?
Earlier, we mentioned that some fulfillment services will have volume requirements that exceed your needs. The opposite can happen, too—some services may be too small to handle your volume.
If you choose a smaller warehousing and fulfillment service, make sure they can adjust to your needs as you grow.
5. How Do They Monitor Accuracy?
Have you ever gotten a package only to discover that the item inside isn’t what you ordered? If so, you probably weren’t inclined to order from the same company again.
Don’t let that happen to you! Ensure that the fulfillment service you hire has a proven process for verifying the accuracy of its packages.
6. Do They Offer Reports?
You need to keep an eye on your goods while the shipping fulfillment service handles them. A good fulfillment service will give you reports on inventory, sales, and more.
7. Can They Meet Your Needs?
It might sound simple, but this is an important question. The last few years have been difficult for fulfillment centers, so you need to know: can the service you choose guarantee it can accommodate your needs?
This is especially vital to ask for larger services with many other clients. You can’t afford to let yourself be de-prioritized in favor of older clients.
Choose the Right Fulfillment Service
A poor fulfillment service can lead to late orders, damaged items, and a ruined reputation. Avoid that by using the questions above to find the perfect fulfillment service for your needs!
Shipping fulfillment services are one of the pillars of a successful business. For more tips on making your company the best it can be, visit our business blog!